Effective Date:

November 19, 2017

Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.

The following terms and conditions govern all use of the solvewp.com website and all content, services, and products available through the website, including, but not limited to, the client area (collectively referred to as the Site).

The Site is owned and operated by SolveWP Inc. (collectively referred to as the Operator). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the Operator’s privacy policy and procedures that may be published from time to time on this Site by the Operator (collectively, the “Agreement”). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the Operator’s privacy policy and procedures that may be published from time to time on this Site by the Operator (collectively, the “Agreement”).

Use of Service

Subject to your compliance with the Terms, Operator grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service for the websites included in such requested order. For purposes of this Agreement, a “Website” shall mean a collection of files and documents used to display content via the Internet to those who access its Uniform Resource Locator (“URL”).

Notwithstanding any other provision of these Terms or the Privacy Policy, Operator reserves the right, but has no obligation, to disclose any information that you submit or that Operator discovers in performing the Service, if in its sole opinion, Operator suspects or has reason to suspect, that the Covered Websites are involved in any way in activities that violate any local, state, national or international law or regulation. Information may be disclosed to authorities that Operator, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies or court officials. You hereby acknowledge and agree that Operator is permitted to make such disclosure.

Fees and Payment

You will be responsible for payment of the applicable fee at the time you request for an order. All fees will be billed to the credit card or PayPal account you designate during the ordering process.

If you want to designate a different credit card or if there is a change in your credit card or PayPal account status, you must change your information online at https://solvewp.com/my-account/ or create a ticket.

Copyright infringement and DMCA policy

Except with respect to the Content you agree that Operator and its suppliers own all rights, title and interest in the Sites, the Service and the Operator Materials. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Sites, the Service or the Operator Materials. SolveWP Inc., SolveWP logo, and/or other SolveWP products referenced herein are trademarks of Sucuri Inc.., may be registered in certain jurisdictions, and may not be used without permission in connection with any third party products or services. Other trademarks, service marks and trade names that may appear on the Sites or in connection with the Service are the property of their respective owners.

Client area account

You are responsible for maintaining the security of your client area account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify the Operator of any unauthorized uses of your account or any other breaches of security. The Operator will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Payments and refunds

The Site offers products and services for sale. The Site does not handle payments for these products directly but rather refers these payments to a secure third-party payment processor which handles all aspects of the payment process. Any payment issues or disputes should be resolved directly with the payment processor. Once we have been notified by the payment processor that a payment has been made, and that the payment has successfully passed a fraud review, we will provide the service being purchased as soon as possible, however, we make no guarantees of timeliness or immediacy.
If you are not satisfied with our service, you may request a refund within 14 days of the payment/service provided and we process refund without any question asked.
For subscription services, you may request refund anytime, we will only refund for the last one subscription period.

Disclaimer of warranties

If at any time during the Service Term, you request for service or services provided by Operator, Operator will use reasonable commercial efforts to provide the support you requested for. In the event that Operator is unable, for any reason, to provide the service you requested for, Operator will, as its sole and exclusive remedy, refund to you fee you paid to the Operator for the service / services you requested.

For security related servies, when you followed our recommendation and suggestions such “Migrate your website to our recommended hosting”, “Keep your website themes & plugins updated all the time”, we may warrant that:

(A) The service will prevent the infection, or re-infection of the covered websites;
(B) The covered website will operate after Operator has been cleaned;
(C) The service will be secure or available at any particular location;
(D) Any defects or error happened by the hack will be corrected;

We do not warrant that for any other services such as bug fixing, migration, web design and development.

Electronic Communications

When you visit the Sites or send e-mails to us, you are communicating with us electronically. By doing this, you consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on the Sites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

NOTWITHSTANDING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT E-MAIL COMMUNICATION IS NOT SECURE, AND THEREFORE YOU AGREE THAT YOU WILL USE THE COMPANY’S TICKETING SYSTEM TO EXCHANGE ALL CREDENTIALS, TECHNICAL INFORMATION AND SERVICE SPECIFIC SUPPORT REQUESTS.

Third Party Sites

The Sites or the Service may permit you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Sites. When you access third party websites, you do so at your own risk. These other websites are not under Company’s control, and you acknowledge that Company is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by Company or any association with its operators. You further acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any such website or resource.

Third party links

Our site may contain links to third party sites. These third party sites have separate and independent terms of service and privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Indemnification

You agree to indemnify and hold harmless the SolveWP Operators, agents from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website, including, without limitation, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

Privacy

The Service is subject to Company’s Privacy Policy at https://solvewp.com/privacy-policy/

Changes to our terms

From time to time we may make adjustments to this policy. Changes will be made at our sole discretion. Site’s users are encouraged to check this policy for such changes. Your continued use of this site following changes to this policy constitutes your acceptance of the changes.

Contacting us

Any questions about these terms of service and privacy policy should be addressed to us via our contact form.